Technology Experience

Aloeroot Web Services (Remote)
November 2020 - Present

Content Manager

• Successfully transitioned a team of contractors to the use of Slack, Asana, and Google sheet techniques to foster collaborative activities and easier communication
• Timesheet and invoice administration and management for a team of contractors using Google Sheets
• Feasibility studies with various products to improve productivity for a team of contractors
• Organisation and categorisation of web content, including the creation of and management of pages for client sites using tools such as Wordpress and Shopify

Paradise Publishers, Inc. (Remote)
January 2010 to January 2014

Editor-in-Chief

• Successfully transitioned staff in the use Skype for work communications instead of emails since many of the staff were located in different countries across several time zones.
• Collaborative social media management with a team to maintain regular Facebook, Twitter, and Pinterest content postings
• Assisted in customer support remotely via osTicket in the absence of regular customer support staff
• Performed librarian and quality control for submissions via publishing portals ensuring they were not pirated content, they were passably grammatically correct and legible, and satisfactorily free of offensive material.
• Acted as quality testing for website updates and enhancements before their release to customer base
• Wrote content for a weekly and monthly newsletter for websites managed by Paradise Publishers

Bluegrass Cellular (Elizabethtown, KY)
April 2009 to July 2009

Wireless Network Surveillance Technician

• Prepared daily, weekly, and monthly reports for management detailing equipment performance over the report period, including outages and performance metrics.
• Monitored network components and equipment of the wireless network and provided alerts and information for the management of outages.
• Communicated outages to the relevant authorities such as Bluegrass management, the air traffic controllers at the local airfields, and field technicians.

Jackson Hewitt (Radcliff, KY)
January 2009 to April 2009

Basic tax preparation for the local community of Radcliff, Kentucky.

Digicel Jamaica Ltd (Kingston, Jamaica)
August 2001 to December 2007

• Worked with interconnect team to master and customise the tool used to provide reporting for interconnect activities with other telecommunication entities.
• Assisted in maintenance and management of the database and operating systems used by across the company, including the deployment of platforms for other countries in the Digicel network of companies throughout the Caribbean.
• Acted as part of the on-call team monitoring and maintaining certain core systems of the Digicel telecommunications network.
• Provided internal technical support for the network operations surveillance department managing and maintaining the computers used in network surveillance and reporting.

Fiscal Services Ltd. (Kingston, Jamaica)
April 1997 to July 2001

Database and system administration of Informix and Solaris servers for various government financial products

Human Services Experience

USC Telehealth Inc.(Remote)
May 2017 to April 2018
MSW Intern

• Collaborated with agency leadership to create and present reports justifying state sponsorship funding based on the number and diversity of clients the agency sees.
• Interviewed and completed assessments of a diverse clientele from middle school aged children to the elderly, with issues such as anxiety and depression utilising CBT and ACT interventions.

Volunteer Experience

Dispute Resolution Center (DRC) of Thurston County (Olympia, WA)
April 2014 to March 2016
Volunteer Conciliator/Mediator

• Performed over-the-phone conciliation to help resolve simple disputes such as landlord-tenant disagreements or payment disputes
• Performed administrative tasks such as filing, notifications, and mediation scheduling.
• Performed facilitative mediation with families and individuals with workplace conflicts.

Ireland Army Community Hospital (IACH) (Fort Knox, KY)
October 2008 to January 2009

As a Medical Administrative Assistant in the IACH family clinic, performed basic administrative tasks such as readying patient dockets for the day, clearing dockets of patients from provider rooms after appointments, and transporting patient dockets to and from the filing room at the beginning of the day and at the end of each day.